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Refund Policy

Introduction

Thank you for choosing Logo Valley Pro! We are committed to providing high-quality digital services, including Logo Design, Web Design, E-Commerce Solutions, WordPress Development, Animation, Branding, Digital Marketing, and Mobile Application Development. We understand that sometimes expectations may not be met, and we want to ensure our clients feel secure and satisfied with the services we offer.

This Refund Policy outlines the terms under which refunds may be requested, the processes for requesting a refund, and the circumstances under which a refund will not be granted. Please read through this policy carefully, as it is designed to ensure both Logo Valley Pro and our clients are aligned in expectations and responsibilities. By engaging our services, you agree to these terms.

Services Covered

  • Logo Design: Creation of professional logos that represent your brand.
  • Web Design & Development: Building responsive and functional websites tailored to your needs.
  • E-Commerce Solutions: Custom e-commerce websites to drive sales and grow your business.
  • WordPress Development: Full website development, including themes, plugins, and custom WordPress solutions.
  • Animation: Motion graphics and explainer videos to engage your audience.
  • Branding & Digital Marketing: Comprehensive brand strategy, SEO, and online marketing services.
  • Mobile Application Development: Custom apps for iOS and Android platforms to enhance user experience.

Conditions for Refunds

  • Project Cancellation: If the project has not yet begun and you choose to cancel, a full refund will be issued, minus any applicable administrative fees.
  • Service Dissatisfaction: If you are not satisfied with the initial concepts or drafts we provide (for services like Logo Design or Web Design), you may request a refund within the first 10 business days of project initiation. Refunds will not be issued for dissatisfaction with the final work once completed.
  • Payment Issues: In the event of a double charge or incorrect billing, we will issue a full refund for the extra charges.

Non-Refundable Situations

  • Work Completed: Once we’ve completed your website, logo design, or other project deliverables, no refund will be issued.
  • Already Provided Services: If we’ve begun or delivered any part of the service (consultation, drafts, or development work), refunds will not be issued unless otherwise specified.
  • Third-Party Payments: We cannot provide refunds for payments made to third-party providers such as hosting, domain purchases, or tools.
  • Client-Caused Delays: No refunds will be issued if delays occur due to the client’s failure to provide necessary materials or feedback in a timely manner.

Requesting a Refund

If you believe you are entitled to a refund, please follow the steps below:

  • Step 1: Contact Logo Valley Pro
    Send a refund request via email to info@logovalleypro.com or use the contact form on our website. Include:
    • Your full name and project details (e.g., project name, contract number).
    • A detailed explanation of why you are requesting a refund.
    • Supporting documentation (emails, screenshots, or other evidence).
  • Step 2: Refund Review
    Once we receive your request, we will review it and determine if the criteria are met. Refund requests will be processed within 7–14 business days, depending on complexity.
  • Step 3: Refund Decision
    You will receive a response from our team explaining whether your refund request has been approved or denied. If approved, we will process the refund using your original payment method.

How Refunds Are Processed

  • Credit/Debit Cards: Refunds will be issued to the same card used for payment.
  • PayPal: Refunds will be processed to the same PayPal account used.
  • Bank Transfers: Refunds will be sent to the original bank account from which payment was made.

Please note: It may take 5–7 business days for the refund to appear in your account depending on your payment provider.

Partial Refunds

In some cases, such as when a portion of the project has already been completed, we may issue a partial refund. The amount will be based on the stage of completion and work already performed at the time of cancellation.

Dispute Resolution

If you disagree with our refund decision, we encourage you to reach out to us directly. If an amicable resolution cannot be reached, the matter may be escalated for mediation. We aim to resolve disputes in a fair and reasonable manner.

Amendments to the Refund Policy

Logo Valley Pro reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated. By continuing to use our services, you agree to the revised policy.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us: